Last updated: October 31, 2026
Revisions
If your song has a mistake or doesn't feel right — a mispronounced name, a wrong detail, the wrong mood — tap Request Revision on your order page or email hello@getstorysong.com with your order number and what you'd like changed. Revisions are free.
If your song isn't delivered
If we can't deliver your song (for example if it can't be generated after retrying), you'll receive a full refund.
If you're not happy
If you're still not happy after a revision, email hello@getstorysong.com within 30 days of your purchase with your order number and we'll refund you.
Add-ons
If you paid for an add-on (such as the Keepsake Package) and we don't deliver it, we'll refund the add-on price.
Duplicate or mistaken charges
If you were charged twice or charged without receiving an order, email hello@getstorysong.com and we'll refund the extra charge.
How refunds are paid
Refunds go back to the original payment method through Stripe. Depending on your bank, it can take 5–10 business days to appear on your statement.