Last updated: October 31, 2026
This policy explains how StorySong (“we”, “us”) handles personal information when you use getstorysong.com. Questions: hello@getstorysong.com.
Information we collect
- Song details you give us: the recipient's name, your relationship to them, the occasion, the story and memories you write, and your music style choice. Please only share details you're comfortable including in a song.
- Your email address, which you enter at checkout.
- Order information: an order number, the options you picked, the amount, payment status and timestamps.
- Payment information is entered on Stripe's secure checkout page. Stripe processes your payment; we do not receive or store your full card number.
- Information stored on your device: while you fill in the song form, your answers are saved in your browser's local storage so you don't lose them between steps.
- Technical data: like any website, our hosting provider processes basic request data such as your IP address and browser type to deliver and protect the site.
We do not currently use advertising pixels or third-party analytics on getstorysong.com. If that changes, we'll update this policy.
How we use it
- To create your song and show it on your private order page.
- To process your payment and confirm your order.
- To contact you about your order, respond to revision requests, and handle refunds or support.
- To keep the service secure and prevent fraud.
We do not sell your personal information.
Who we share it with
We use a small number of service providers to run StorySong:
- Cloudflare — website hosting, our order database and file storage for finished songs.
- Stripe — payment processing. Stripe receives your payment details and email address. See Stripe's privacy policy.
- KIE AI music generation service (kie.ai) — receives the song details needed to create your song (names, relationship, occasion, story and style). It does not receive your email address or payment details.
- Google Fonts and Unsplash — our pages load fonts and some images from these services, which means your browser sends them basic request data such as your IP address.
We may also disclose information if required by law or to protect our rights and users.
Your song and order page
Your finished song is available at a private order page with a long, hard-to-guess link. Anyone who has the link can open the page and play the song, so share it only with people you want to hear it.
How long we keep information
We keep order details and songs for as long as needed to provide your song, handle revisions and refunds, and meet our legal and accounting obligations. You can ask us to delete your order details and song at any time (see below).
Your choices and rights
You can ask to access, correct or delete your personal information by emailing hello@getstorysong.com with your order number. Depending on where you live (for example in the EU, UK or California), you may have additional rights under local law, and we will respond to requests as those laws require.
Children
StorySong is intended for adults buying gifts. We do not knowingly collect information from children under 13. Song details about a child (for example a song for your son or daughter) should be provided by a parent or guardian.
Changes
We may update this policy. The “Last updated” date at the top shows when it last changed.