Last updated: October 31, 2026
The best way to reach us is by email: hello@getstorysong.com.
Help with an existing order
- Find your song: open the order page link you were sent to after checkout.
- Request a change: tap Request Revision on your order page, or email us with your order number and what you'd like changed.
- Refunds: see our refund & revision policy.
Please include your order number (it's in your order page link and on your Stripe receipt) so we can find your order quickly.
Before you order
Have a question about an occasion, a music style or how songs are made? Email us, or read how StorySong works.